Effective Date: 16.08.2024
At Semona Optical Pvt. Ltd., customer satisfaction is our top priority. We want you to be completely happy with your purchase from Semona Eyewear. If for any reason you are not satisfied, we offer a straightforward and transparent refund policy.
1. Eligibility for Refunds
1.1. Time Frame
You may request a refund within 7 days of receiving your purchase. To be eligible for a refund, the product must be returned within this time frame.
1.2. Condition of Products
To qualify for a refund, the product must be in its original condition, unused, and with all original packaging, including any accessories, manuals, and documentation that were included with the product. Products that show signs of wear, damage, or alteration will not be eligible for a refund.
1.3. Non-Refundable Items
Certain items are non-refundable, including:
– Custom-made or personalized eyewear.
– Products purchased during clearance sales or marked as “final sale.”
– Gift cards or vouchers.
2. How to Request a Refund
2.1. Contact Us
To initiate a refund, please contact our customer service team at:
– Email: info@semonaoptical.in
– Phone: 08062177547
Provide your order number, the product you wish to return, and the reason for the refund request. Our team will guide you through the process.
2.2. Return Shipping
You are responsible for the cost of returning the product to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3. Return Address
Returns should be sent to the following address:
– Semona Optical Pvt. Ltd.
– [Insert Return Address]
– Patna, Bihar, India
3. Processing Refunds
3.1. Inspection of Returns
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. We will notify you of the approval or rejection of your refund via email.
3.2. Refund Method
If your refund is approved, we will process the refund to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3.3. Partial Refunds
In certain situations, only partial refunds may be granted (e.g., if the product is not in its original condition, damaged, or missing parts for reasons not due to our error).
4. Exchange Policy
4.1. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Products
5.1. Reporting Damages
If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
5.2. Proof of Damage
Please provide photos of the damaged or defective product along with your order number when contacting us.
6. Cancellations
6.1. Order Cancellations
You may cancel your order within 24 hours of placing it by contacting our customer service team. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process outlined above.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the revised Refund Policy.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
– Email: info@semonaoptical.in
– Phone: 08062177547
By purchasing from Semona Eyewear, you acknowledge that you have read, understood, and agreed to this Refund Policy.