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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Effective Date: 16.08.2024
At Semona Optical Pvt. Ltd., customer satisfaction is our top priority. We want you to be completely happy with your purchase from Semona Eyewear. If for any reason you are not satisfied, we offer a straightforward and transparent refund policy.
1. Eligibility for Refunds
1.1. Time Frame
You may request a refund within 7 days of receiving your purchase. To be eligible for a refund, the product must be returned within this time frame.
1.2. Condition of Products
To qualify for a refund, the product must be in its original condition, unused, and with all original packaging, including any accessories, manuals, and documentation that were included with the product. Products that show signs of wear, damage, or alteration will not be eligible for a refund.
1.3. Non-Refundable Items
Certain items are non-refundable, including:
– Custom-made or personalized eyewear.
– Products purchased during clearance sales or marked as “final sale.”
– Gift cards or vouchers.
2. How to Request a Refund
2.1. Contact Us
To initiate a refund, please contact our customer service team at:
– Email: info@semonaoptical.in
– Phone: 08062177547
Provide your order number, the product you wish to return, and the reason for the refund request. Our team will guide you through the process.
2.2. Return Shipping
You are responsible for the cost of returning the product to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3. Return Address
Returns should be sent to the following address:
– Semona Optical Pvt. Ltd.
– [Insert Return Address]
– Patna, Bihar, India
3. Processing Refunds
3.1. Inspection of Returns
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. We will notify you of the approval or rejection of your refund via email.
3.2. Refund Method
If your refund is approved, we will process the refund to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3.3. Partial Refunds
In certain situations, only partial refunds may be granted (e.g., if the product is not in its original condition, damaged, or missing parts for reasons not due to our error).
4. Exchange Policy
4.1. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Products
5.1. Reporting Damages
If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
5.2. Proof of Damage
Please provide photos of the damaged or defective product along with your order number when contacting us.
6. Cancellations
6.1. Order Cancellations
You may cancel your order within 24 hours of placing it by contacting our customer service team. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process outlined above.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the revised Refund Policy.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
– Email: info@semonaoptical.in
– Phone: 08062177547
By purchasing from Semona Eyewear, you acknowledge that you have read, understood, and agreed to this Refund Policy.